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100% Pass Quiz GCX-SCR - Updated Free Genesys Cloud CX: Scripting Certification Vce Dumps

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Genesys Cloud CX: Scripting Certification Sample Questions (Q41-Q46):

NEW QUESTION # 41
Select the categories of Prompts in Architect. (Choose two.)

A. Menu
B. Data
C. User
D. System

Answer: C,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

NEW QUESTION # 42
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Blind Transfer
B. Invoke Secureflow
C. Schedule Callback
D. Consult Transfer

Answer: D

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.

NEW QUESTION # 43
When should you consider using custom templates in the Genesys Cloud script editor?

A. To enable advanced features within the script.
B. To create a one-time script without reuse.
C. To create multiple scripts with similar requirements.
D. To store visual elements like graphics.

Answer: C

Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.

NEW QUESTION # 44
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)

A. Scripts can be shared across organizations.
B. Scripts can be shared with other users within the same organization.
C. Scripts cannot be shared between users.
D. Scripts cannot be shared across divisions.

Answer: B,D

Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
* Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed.
* Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
References:
* Genesys Cloud CX Script Sharing and Permissions Documentation.

NEW QUESTION # 45
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

A. 2,4,3,1
B. 2,3,4,1
C. 2,4,1,3
D. 1,2,3,4

Answer: C

Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 46
......

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