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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A. Transaction Journal
B. Loyalty Program Member page
C. Account page
D. Loyalty Program Member Related List
E. Contact page

Answer: A,B,D

NEW QUESTION # 35
What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A. Create a Loyalty Process with different rules to manage every combination
B. Create an Apex Class and implement a Redemption Catalogue engine.
C. Create a Decision Tree using Flows with a leaf for every combination
D. Create a Decision Table and define the Redemption Catalogue as business rules.

Answer: D

Explanation:
For creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue, the recommended approach is to Create a Decision Table and define the Redemption Catalogue as business rules (C). A Decision Table allows for the efficient management of complex business rules and conditions, such as those involved in a multi-faceted Redemption Catalogue, providing a clear and structured method for defining redemption options based on various criteria like country, currency, and loyalty tier.

NEW QUESTION # 36
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A. March 16, 2020.
B. December 31, 2024
C. March 31 2024
D. December 31, 2023

Answer: C

Explanation:
The new expiry date for the member after being upgraded to the Gold tier would be March 31, 2024. In Salesforce Loyalty Management, when a member is upgraded to a new tier, the expiry date is set based on the tier's fixed model and period. Since the member was upgraded on March 16, 2023, and the period is one year, the new expiry date aligns with the end of the month following the one-year anniversary of the upgrade, which is March 31, 2024.

NEW QUESTION # 37
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

A. Data Processing Engine
B. Decision Table
C. Quick Actions
D. Batch Management

Answer: A

NEW QUESTION # 38
A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
B. Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
C. Using Experience Cloud sharing sets, specify Account as the object of your sharing set
D. In the Partner Account record, 'Enable Customer User" on the Contact associated
E. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

Answer: A,C

Explanation:
To ensure Loyalty members can access their program-specific records on the Loyalty Member Portal, an Administrator should:
Using Experience Cloud sharing sets, specify Account as the object of your sharing set (A): Sharing sets in Experience Cloud allow you to define access rules for external users based on their relationship to records in Salesforce. Specifying Account as the object in a sharing set can enable portal users to access their Loyalty Program information if their portal user account is linked to their Account record in Salesforce.
For the Loyalty Member, 'Enable Customer User' on the Contact or 'Enable Partner User' on the Account (D): Enabling a Customer or Partner User on the Contact or Account associated with the Loyalty Member allows that individual to access the portal. This step is crucial for granting Loyalty Program members the ability to log in and view their Loyalty Program-specific information.
Options B and C, while related to portal access and user setup, do not directly address the specific requirement of accessing Loyalty Program information. Option E is also relevant but more focused on enabling self-registration and user creation/login processes rather than directly impacting access to Loyalty record information.
Salesforce documentation on Experience Cloud and Loyalty Management would provide guidance on setting up and configuring access for Loyalty Program members to view their information on a member portal, ensuring a seamless user experience.

NEW QUESTION # 39
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Nick Shaw Nick Shaw

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